Shipping & Return Policy

Shipping 

All orders are processed within 4 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout.

Lost/Stolen Packages

If Mynd Ur Rootz LLC fulfilled its responsibility in properly preparing the package for delivery and shipped it to the address provided by the customer and shipped via the method the customer chose during checkout, Mynd Ur Rootz LLC is not responsible for issuing a replacement package or issuing a refund against the order in question, as we have fulfilled our obligation to get the package to the customer. Postal theft and missing packages are a rising concern, and Mynd Ur Rootz LLC is dedicated to ensuring that our labeling and packaging of our customer’s orders are correct. 

It is an unfortunate event when someone's package is misdelivered or is not where the delivery carrier says they left it. Here are steps to take if you believe your package has been stolen.

Check Your Tracking Number

If you have not received your package within a reasonable time frame and you have a tracking number, then please try tracking the package to see what updated information the selected shipping carrier has for your items. Please monitor your package delivery and pick up your package promptly to reduce the possibility of a lost/stolen package. 

If you do not have a tracking number, please contact our customer service team at myndurrootz@gmail.com and we will be more than happy to provide the tracking number associated with your four-digit order number. 

File a Claim for a Lost Package

Should the shipping carrier show that your package has been delivered when in fact you have not received it then we need to file a 'lost package' claim with them.

Stolen Package

If a package is scanned, USPS/FedEx considers the package delivered, and if a customer says they did not receive the package the USPS/FedEx considers it a theft issue and thus a matter for the police department. 

In-store Pickup

You can skip the shipping fees with free local pickup in Rancho Cucamonga. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions. 

Our pickup hours are 12PM to 7PM from Wednesday - Friday. Please have your order confirmation email with you when you come.

Returns & Refunds

All sales are final. We understand that this may be an inconvenience so we make sure to be as transparent as possible with our product listings so you can shop with confidence.